Terms and Conditions

Definitions

Fitness Sessions – are any fitness related service including but not limited to Group Fitness classes, Fitness Assessments, Personal Fitness Sessions and Partner Fitness Sessions.

Cancellation & Refund Policy

Personal Training Sessions

If a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 24 hours in advance of the scheduled appointment.

If a client does not cancel or reschedule an appointment at least 24 hours in advance, Karen El-Azzi reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session.

If a client fails to appear for a scheduled appointment, Karen El-Azzi reserves the right to charge a no show fee equivalent to the  fee that would have been charged for the session.

To cancel a session, please call or text 0402109199.

Pre-paid Single Sessions

If you cancel your fitness session outside 24hrs, your session will be marked as “missed” and we will reschedule it for a later time. Missed sessions can be made up within the same term or the following term, up to a maximum of 2 sessions. Missed sessions over and above 2, will be forfeited.

There are no fees or penalties to cancel or reschedule sessions outside of the 24hr cancellation period.

Prepaid sessions cancelled within 24hrs will be forfeited.

Missed prepaid sessions must be made up at a later date, or given away to a friend or family member. The chosen family member or friend will be required to fill out the exercise pre-screening form, prior to first session.

Partner Training Sessions

In addition to the 24hr cancellation policy, outlined above. Partner sessions will be charged at the full rate, whether 1 or the full number of registered participants attend the session.

All Group Classes – Cancellation Notice Period

There is a 1 hr notification period for all group class booking cancellations. If you notify your trainer within 1 hr of the schedule class start time, you maybe charged the equivalent fee for the class or a class on your pass.

Please notify your trainer, via the scheduling app, if you can not make your booked group class or via text to 0402109199.

Pre-paid Group Class Pass

Pre-paid classes are not refundable in part or in full for non-attendance for all or part of the pass. All pre-paid classes can be used in a scheduled class prior to the expiry of the pass (not including but not limited to specialised classes such as Core Fit classes). It is up to the client to confirm space in their desired classes and book in.

Missed sessions not used before the expiry will be forfeited.

Allowances may be considered for extended injury or illness of 4 weeks or more with medical certificate provided.

Pre-paid Group Class Pass – Core Fit

Core fit full pre-paid classes are not refundable in part or in full for non-attendance for all or part of the classes. These passes can only be used for Core Fit classes. Up to 2 sessions may be carried over and made up in the same type of class (or similar as determined by Karen El-Azzi) within the first 4 weeks, of the next time that class is offered. Missed sessions over and above 2, will be forfeited after the expiry of the class pass.

Missed sessions not made-up during the first 4 weeks of the next available term of the same type of class (or similar as determined by Karen El-Azzi) will be forfeited.

Allowances may be considered for extended injury or illness of 4 weeks or more with medical certificate provided.

Expiry and Conditions

10 Group Session Passes

10 group session passes are valid for a period of 4 months from the date of purchase and entitles you to attend any 10 group fitness sessions offered (pending booking availability). All sessions remaining past the expiry date will be forfeited. They can not be used for personal training, partner training services.

Gift Certificates

Gift certificates are not redeemable for cash and are non-refundable. All purchases are final. Gift certificates can be transferred when requested in writing to karen@thrivetogether.com.au. Lost or stolen gift certificates will not be replaced. Session bookings made using gift certificates must made prior to the gift certificate’s expiry date; the booking can be for a session scheduled to up to 1 month after the gift certificate’s expiry date. Gift certificates can be used to upgrade to a more expensive service; payment of the difference between the voucher and the upgraded service will be required at time of booking to confirm booking. Gift vouchers cannot be used for cheaper services; Clients wishing to do so will forfeit the difference between the value of the gift certificate and the cheaper service. Normal service cancellation policy applies to session bookings made using a gift certificate.

Privacy Policy

I, Karen El-Azzi (trading as Thrive Together) respect your privacy. I am committed to protecting the privacy and security of personal information collected from our customers, suppliers and supporters as stipulated in the Privacy Act 1988. If you disagree with our online privacy policies as set out below, you should not use this website or provide us with your personal details.

Your use of this website is deemed to signify your acceptance of these privacy policies. When and why your information may be requested: You can visit this website and access information without giving us any personal information. However, if you decide to attend a training session, we require your full name, phone number and email address. We may from time to time, use your email address to send you class reminders and keep you updated with our activities.

I, Karen El-Azzi (trading as Thrive Together) pledge that any personal information I hold about my customers is kept safely and securely and will never be sold, given or shared with any third party. You have the right to access and correct your personal information and privacy preferences at any time. You can also unsubscribe from our email newsletters or have your name and address details taken off our database at any time. If you would like to update or delete your personal details, please contact Karen El-Azzi via email.