Terms and Conditions

Definitions

Fitness Sessions – are any fitness related service including but not limited to Group Fitness classes, Fitness Assessments, Personal Fitness Sessions and Partner Fitness Sessions.

Cancellation & Refund Policy

Infant Massage Classes

Karen El-Azzi (trading as Thrive Together) will offer to re-book into another Infant Massage Workshop or Introductory session under the following circumstances:
1. if you are ill or need to leave in case of personal emergency, provided you leave the 1st session within the first 15 minutes;
2. the workshop was cancelled due to not meeting minimum attendee requirements.

Karen El-Azzi (trading as Thrive Together) will offer to re-book into another Infant Massage workshop series or introductory session, or issue a refund under the following circumstances:
1. the class was cancelled due to the late arrival, or last minute cancellation by the instructor;
2. the class was cancelled due to an emergency or circumstances beyond our control.

The above conditions do not apply to bookings made using Gift Certificates. See Gift Certificates.

Fitness Sessions (def)

Karen El-Azzi (trading as Thrive Together) will adhere to a 24hr cancellation policy for all fitness sessions.

Personal Training Sessions

If a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 24 hours in advance of the scheduled appointment.

If a client does not cancel or reschedule an appointment at least 24 hours in advance, Karen El-Azzi reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session.

If a client fails to appear for a scheduled appointment, Karen El-Azzi reserves the right to charge a no show fee equivalent to the personal training fee that would have been charged for the training session.

The same conditions apply in reverse as the trainer’s obligation to clients. The trainer must provide 24hrs notice if they cannot make a session, or they will train the client for free, for one session, to make it up.

To cancel a session, please call or text 0402109199.

Pre-paid Single Sessions

If you cancel your fitness session outside 24hrs, your session will be marked as “missed” and we will reschedule it for a later time. Missed sessions can be made up within the same term or the following term, up to a maximum of 2 sessions. Missed sessions over and above 2, will be forfeited.

There are no fees or penalties to cancel or reschedule sessions outside of the 24hr cancellation period.

Prepaid sessions cancelled within 24hrs will be forfeited.

Missed prepaid sessions must be made up at a later date, or given away to a friend or family member. The chosen family member or friend will be required to fill out the exercise pre-screening form, prior to first session.

The same conditions apply in reverse as your trainer’s obligation to you. Your trainer must provide 24hrs notice if they cannot make a session, or they will train you for free, for one session, to make it up.

Pre-paid 10 Group Session Pass Sessions

If a client has to cancel or reschedule any previously scheduled group session, the client must contact the personal trainer directly at least 24 hours in advance of the scheduled appointment.

If a client cancels their fitness session outside 24hrs, their session will be marked as “missed” and we will reschedule it for a later time. Missed sessions can be made up before the expiry of the 10 group session pass.

There are no fees or penalties to cancel or reschedule sessions outside of the 24hr cancellation period.

Pre-paid 10 group session pass sessions cancelled within 24hrs will be forfeited.

The same conditions apply in reverse as the trainer’s obligation to clients. The trainer must provide 24hrs notice if they cannot make a session, or they will train the client for free, for one session, to make it up.

To cancel a session, please call or text 0402109199.

10 Group Session Passes

10 group session passes are valid for a period of 4 months from the date of purchase and entitle you to attend any 10 group fitness sessions offered (pending booking availability). All sessions remaining past the expiry date will be forfeited. They can not be used for personal training or partner training services.

Gift Certificates

Gift certificates are not redeemable for cash and are non-refundable. All purchases are final. Gift certificates are not transferrable and are only valid for the person named on the certificate. Lost or stolen gift certificates will not be replaced. Gift certificates are valid for a period of 12 months from the purchase date, unless otherwise specified on the certificate. Fitness sessions, Infant Massage Workshops or class bookings made using gift certificates must made prior to the gift certificate’s expiry date; the booking can be for a fitness sessions, workshop or class scheduled to start up to 1 month after the gift certificate’s expiry date. All sessions/classes must be completed up before 2 months after the gift certificate’s expiry date. Gift certificates can be used to upgrade to a more expensive service; payment of the difference between the voucher value and the upgraded service will be required at time of booking to confirm booking. Gift vouchers can not be used for cheaper services; Clients wishing to do so will forfeit the difference between the value of the gift certificate and the cheaper service.

Privacy Policy

I, Karen El-Azzi (trading as Thrive Together) respect your privacy. I am committed to protecting the privacy and security of personal information collected from our customers, suppliers and supporters as stipulated in the Privacy Act 1988. If you disagree with our online privacy policies as set out below, you should not use this website or provide us with your personal details.

Your use of this website is deemed to signify your acceptance of these privacy policies. When and why your information may be requested: You can visit this website and access information without giving us any personal information. However, if you decide to attend a workshop or class, we require your full name, phone number and email address. We may from time to time, use your email address to send you class reminders and keep you updated with our activities.

I, Karen El-Azzi (trading as Thrive Together) pledge that any personal information I hold about my customers is kept safely and securely and will never be sold, given or shared with any third party. You have the right to access and correct your personal information and privacy preferences at any time. You can also unsubscribe from our email newsletters or have your name and address details taken off our database at any time. If you would like to update or delete your personal details, please contact the Karen El-Azzi via email.

Infant Massage Class Protocol

Start time

Due to the nature of the sessions and the comfort of families, sessions will start promptly at the designated start time. Anyone arriving after the start time is of course welcome to join the session, but due to time constraints we will not be able to revisit any topics covered prior to their arrival. Trainers will do a brief review in subsequent sessions of the previous session’s content. There is also a parent/carer instruction manual available for purchase to all attendees and trainer’s are available to answer questions once the session has finished.

Mobile phones

To assist in the effective delivery of the information during each session and to reduce possible disturbance of the infants and children in the class, we ask that all mobile phones are turned off prior to the session commencing.

Massage Oil

Thrive Together recommends and promotes the use of organic cold pressed fruit, vegetable or nut oils for use on infants. Based on this recommendation.

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